Shipping policy
At Elevora, we are committed to making your experience as smooth and reliable as possible. Below you’ll find everything you need to know about shipping, delivery times, and order processing.
Order Processing
All orders are processed within 1 to 3 business days. Once your order has been confirmed, you will receive a follow-up email with shipping information as soon as your parcel has been dispatched.
Shipping Times
Estimated delivery times vary depending on your location.
United States: 5 to 10 business days
United Kingdom: 5 to 10 business days
Europe: 4 to 9 business days
Canada: 6 to 12 business days
Australia and New Zealand: 6 to 12 business days
Rest of World: 7 to 15 business days
Please note that delivery times are estimates and may vary during busy periods, public holidays, or due to customs and carrier delays.
Shipping Costs
We offer free shipping on all orders above €90. Shipping costs for orders below this amount are calculated at checkout based on the destination.
Order Tracking
Once your order has shipped, you will receive a tracking number by email so you can follow your delivery every step of the way.
Customs, Duties and Taxes
For international orders, customs fees, import duties, or local taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Incorrect Address Information
Please make sure your shipping details are entered correctly at checkout. Elevora is not responsible for delays or lost shipments caused by incorrect or incomplete address information provided by the customer.
Delayed or Lost Orders
If your order is delayed beyond the estimated shipping window, please contact us and we will be happy to help. While we work closely with our shipping partners, delivery delays can occasionally happen and are outside of our direct control.
Questions
If you have any questions about your order or shipping, please contact us at support@elevoracomfort.com.
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